How it works?
When you enter your details, they are sent straight to our partners at National Accident Helpline (a brand of National Accident Law, a firm of personal injury solicitors regulated by the Solicitors Regulation Authority). One of their expert legal service advisers will call you as soon as possible to talk over your claim. There is no obligation to use their services, so don't worry if you change your mind. If National Accident Law feel you have a case, they will pass you on to their expert solicitors. We will receive a marketing fee from National Accident Law for our services.

*Should you decide to go ahead with your claim, you will only be charged if your case is successful. Your solicitor's success fee will be taken from the compensation you are awarded, up to a maximum of 25%. Your solicitor will go over any fees you may be charged before starting your case.

Complaints Handling Procedure

Receiving Complaints

Any person who wishes to make a complaint about the claims management services offered by this site may do so
a) by email to:

b) by letter to:

Responding to Complaints

i) We reserve the right to decline to consider any complaint raised more than 6 months after the complainant became aware of the cause of the complaint.

ii) We will send a written or electronic acknowledgement of any complaint received within 5 business days of receipt of any such complaint, giving the job description of the person handling the complaint, together with a copy of this internal complaints handling procedure.

iii) Within 4 weeks of receiving the complaint we will either send the complainant a final response or a holding response, explaining why it has not been possible to deal with the complaint within 4 weeks, and indicate when further contact will be made, which will be within 8 weeks of the original complaint.

iv) If a final response cannot still be provided within this 8 week timescale then the complainant will be informed of this and the reasons why, and advised of their right to make a complaint to the Financial Conduct Authority.

Right to Complain to the Financial Ombudsman Service

If a client is dissatisfied after using our Internal Complaints Handling Procedure then they can make a complaint to the Financial Ombudsman Service.

Complaints may be made in writing, online, by telephone or any other form to

The Financial Ombudsman Service
Exchange Tower
Harbour Exchange
London
E14 9SR

online : www.financial-ombudsman.org.uk
tel : 0800 023 4567
Opening hours : 8am to 8pm, Monday-Friday, and 9am to 1pm on Saturdays

Want free advice? Enter your details and get a call back!

Disclaimer: Although this site is updated as often as possible the information provided may not accurately reflect the current laws, procedures and/or facilities available to you. To ensure that you get the most up to date information make sure you consult an actual injury solicitor before pursuing any action. The articles on this site are for informational purposes only and are not intended to advise any particular action or inaction. Please read our terms of use for more information.

Please note that although your case may be taken on a no win no fee basis, you could be liable for termination fees based on the length of time spent on your claim, or if your solicitor is forced to abandon your case because you do not fully cooperate with them by, for example, providing misleading information to them, not appearing in court when required, or not attending scheduled medical/expert examinations.

Claims4Free is a trading name of Colour Ventures Ltd. Colour Ventures Ltd is regulated by the Financial Conduct Authority in respect of regulated claims management activities. Registration is recorded on the website https://register.fca.org.uk